PERSONAL INFORMATION

Full Name            Steven Duncan
Email                     First.Last at company dot com
Address                170, G5 0SH, UK.
Telephone            Office: +44 (0) 141 429 1794     Mobile: +44 (0)7974 739585

PROFILE

I am an experienced Systems Professional with MCSE and PRINCE2™ Practitioner Accreditation and a track record of achievement in a career spanning 20+ years - working in roles ranging from Support to Project Management.

I have completed a range of assignments and can provide specialist advice on Systems Migrations as well as  General IT advice on issues such as support, procurement and security.

Proven problem solving and troubleshooting capabilities applying technical knowledge and communication skills to deliver the most effective solutions.

Motivated by challenges and stretching targets delivering a high standard of work within demanding deadlines.

International experience gained in The Netherlands, USA and Columbia.

KEY ACHIEVEMENTS

Project Management - Technical Project Lead – Migration Specialist – 3rd Level Technical Support

•                    Repeatedly identified as having exceptional skill, awarded 12 contract renewals at National Australia Group and promoted from Support Engineer to Project Lead.

•                    Managed 350 NT4 Server migrations to Windows 2000/2003 delivering on time and to budget for the National Australia Group.

•                    Delivered 240 new sites & 11,000 user accounts during  migration of city wide primary school domain

•                    Selected to deliver migration for SAIC/BP in Los Angeles & New York - Lotus Notes to Microsoft Exchange for 8,000 users.

•                    Delivering seamless migration of Lotus Notes to Microsoft Exchange for 1,100 users based in three sites as Exchange Systems Engineer for Directline/Royal Bank of Scotland.

•                    Successfully handling the project management upgrade of Global Mail backbone infrastructure, both hardware and  software, whilst working for ORIGIN IT Systems. Co-ordinating and performing seamless upgrade in 20 countries worldwide.

TECHNICAL EXPERTISE

MCSE                                  Microsoft Certified Systems Engineer

Microsoft products:        Windows Server 2003, 2000, NT4 XP products. Exchange Server (all versions)

Other Systems:                 VMWare ESX3

Office Software:               MS Office 97 / 2000 / 2003 / 2007

Other:                                   MS Project,  Backup Exec Exchange LDAP, vbScript. BDD2007, MOM, WSUS,

Hardware:                           HP/Compaq Proliant, IBM and Dell.

CONTRACT SUMMARY

CONTRACT HISTORY

September 2007 – April 2008      Barclays Wealth – Glasgow         Systems Consultant

•             Selected for this contract to provide 3rd level support to multiple in-house project deployments in Test, UAT  and Live environments.

•             Built multiple Windows 2003 Servers – On Physical and VMware ESX Hosts.

•             Prepared Technical Installation documentation for deployed systems

•             Automated manual Win2003 build

•             Provided 3rd line support to business, supporting multiple server domains – UK Wide.

•             Installed and configured upgraded HP System Insight Manager (SIM) to BarclaysWealth UK Server estate.

 January 2007 – September 2007  Capito / Dell – Glasgow              Systems Consultant

•             Selected for this contract to perform migration of legacy school infrastructure to new supplier - Dell Computers.

•             Played a key role in planning and authoring of technical specifications for new network.

•             Created Windows Server 2003 build process with Business Desktop Deployment 2007.

•             Built 240 new Windows 2003 Servers for central and remote (school-based) deployment.

•             Supported 11,000 user migration to Active Directory & Exchange 2003.

•             Installed and configured Microsoft Operations Manager 2005 / Windows Software Update Service WSUS3.

•             Quality checked deployment of Windows2003, DFS, Antivirus installation, Exchange 2003, VPN Infrastructure.

•             Prepared technical documentation & scripted procedures for ongoing managed service.

 April 2003 – December 2006       National Australia Group (Europe) – Glasgow    Project Lead / Manager

 •             Selected for this contract to manage a 350 NT4 Server Migrations to Windows 2000/2003, utilising internal bank methodology for server specifications and delivering to sites throughout the UK.

•             Managing project budget, producing financial plans and reports, chairing progress review meetings and assisting in selection of 3rd party suppliers.

•             Leading a team of 12 in the design, testing and implementation of projects.

•             Overseeing the testing, authoring of handover documentation and delivery of transition services to business-as-usual support staff.

•             Instrumental in driving application consolidation programme, reducing applications to <300.

•             Pivotal role in leading and mentoring junior team members.

•             Instrumental in resolving post-migration issues, providing 3rd level system technical/security support

•             Successfully designing project plan and scope of work for rebuild of 10,000+ XP workstations, handing over to permanent internal project team.

 Sept 2002  - March 2003                Diageo – Glasgow           Exchange 2000 Analyst

•             Successfully migrating user accounts from legacy email systems to Exchange 2000 in this contract role. Supporting users on Active Directory, Exchange 2000 and 5.5, Notes Mail and cc:Mail utilising the Remedy fault logging system.

•             Proactively recommending automation of account creation to improve operational efficiency.

 July 2001 – September 2002        Directline (Royal Bank of Scotland) – Glasgow   Exchange Engineer

 •             Selected for this contract to perform migration of Lotus Notes Email System to Microsoft Exchange, for 1,100 users based in three sites. Identified as having exceptional skill replacing existing Project Engineers allocated to the project.

•             Played a key role in planning and authoring of technical specifications.

•             Built replacement email NT4 Servers and migrating of data.

•             Authored full Disaster Recovery process.

•             Provided support for Network, Email, Internet and backup infrastructure until transition to support team.

 July 2000 – July 2001       SAIC / BP – Los Angeles & New Jersey, USA        Exchange Systems Engineer

 •             Headhunted for this position acting as site lead for email migration project.

•             Desiging migration plan, installing new exchange site in multiple locations across the US.

•             Selected to deliver additional project in New Jersey delivering RightFax Gateway for 1,800 users, Microsoft Proxy Server and Websense for Proxy Monitoring.

September 1999 – April 2000      Compaq Computers – Glasgow Software Imaging Engineer

 •             Successfully scripting and testing software installation builds on new production computer systems in this contract position.

Dec 1997 – Sept 1999      ORIGIN IT Systems – Eindhoven, The Netherlands           eMail Specialist

 •             Delivering seamless upgrade of Global Mail backbone infrastructure (Hardware & Software) in 20 countries throughout the world.

•             Sucessfully providing 3rd-level global support for the email system (60,000 users).

•             Instrumental in restructuring operating procedures for the 24/7 Email System Support Centre.

Sept 1997 – December 1997        Zest Systems (UK) - Malvern      IT Security Consultant

 •             Acting as IT Security Consultant analyising, reviewing and enhancing network security.

 May 96 – July 97               SAIC / BP – Aberdeen & Bogota, Columbia          Email Administrator

•             Successfully migrating 700 MAC based MS-mail users to PC based Microsoft Exchange email system.

•             Providing day-to-day 3rd line email support.

EARLIER CAREER

Abtex Computer Systems – Aberdeen, Scotland               Novell Team Leader        July'93 - May'96

McDermott International – Inverness, Scotland PC Support Analyst         April'88 - July'93

National Semiconductor – Greenock, Scotland   Trainee Analyst                 Aug'84 - April'88

PERSONAL INFORMATION

Nationality          British

Date of Birth      01/04/67

Passport              Full, valid until Nov. 2016

Driving License  UK Full, since May 1984 / Californian Full since Sep 2000.